Shipping & Returns


    EXPRESS DELIVERY:

    Next day (After Dispatch) to Metro Areas - $10.95
    Some Other Areas: 2-3 days
    No PO Boxes

    No-Signature: Parcel left at your Address

     



    SIGNED DELIVERY:

    Next day (After Dispatch) to Metro Areas - $14.95
    Some Other Areas: 2-3 days


    Signature Required: Parcel taken to Post Office if you're not home
     


    PO BOX / PARCEL LOCKER:

    1-7 days to most areas – $10.95.
    Australia Post - Regular Parcel Post.

     


    BULKY ITEM DELIVERY:

    1-7 days to most areas - RATES VARY BY POSTCODE.
    Shipping Cost may be invoiced prior to Shipping.

     

    SEE BELOW FOR MORE DETAIL

    Order Turnaround 
    Most orders are Dispatched within 2-3 business days, usually sooner. Any unusual delays are posted on our Facebook page.

    EXPRESS DELIVERY (NO SIGNATURE)
    $10.95 – Most Orders

    We use a Premium Air Shipping service, so that Orders to Metro areas and some major Regional centres should be received the next business day After Dispatch from ScrapBoutique. This service may take 2-3 business days to some other areas Australia wide.

    Express Shipping is a no signature required service*. This means that the courier will generally leave your order at the front door or letterbox. Once the parcel has been delivered to your shipping address ScrapBoutique takes no responsibility for any damage or theft that may occur. If you will not be present to accept your delivery and you feel that your address is unsafe to have a parcel left unattended, we recommend choosing our Signed Delivery (signature required) option.
    Some Items requiring large 5kg Satchels (eg. Albums, or large storage items) may trigger our ‘large’ shipping fee of $15. This will be automatically calculated at checkout.

    Orders with a Post Office Box or Parcel Locker as the shipping address will ship with Australia Post. Standard Parcel Post delivery times will apply.

    *excludes bulky items and orders over 5kg (please see Signed and Bulky Shipping below).

     

    SIGNED EXPRESS DELIVERY (SIGNATURE REQUIRED)
    Next day to Metro Areas - $14.95
    Most Other Areas: 2-3 days

    ‘Signed Delivery’ orders should be received within 1-3 business days after departing ScrapBoutique . This is an Express service. If you are not present to accept your delivery, a card will be left to advise where your parcel can be collected (eg. Post Office). This information can also be viewed by clicking the tracking link in your shipping confirmation email. ScrapBoutique is charged an extra $8 by Courier for ‘carded’ parcels, hence the higher price.


    PO BOX / PARCEL LOCKER
    $10.95 – Regular Parcel Post

    Orders with a Post Office Box or Parcel Locker as the shipping address will ship with Australia Post. Standard Australia Post delivery times will apply. Some Items requiring large 5kg Satchels (eg. Albums, or large storage items) may trigger our ‘large’ shipping fee of $15. This will be automatically calculated at checkout. Not an Express Service.


    BULKY ITEM DELIVERY
    Rates quoted prior to Shipping

    Bulky items can include Large Storage Items, multiple Albums, some Tools etc. Most of our Bulky items are shipped to you for our standard shipping cost, however some Bulky items (greater than 5kg satchel in size or weight) can attract higher shipping fees starting from $15. These shipping fees are based on the size and weight of the order and any shipping charges required will be communicated prior to shipping. Estimated delivery time for bulky orders is 1-7 days (can be 7-14 days for very rural areas).  We try to always use the most economical service for customers for Bulky Parcels.

     

    SMALL ITEM DELIVERY (NO TRACKING)
    CONTACT US Prior to Checkout.
    Orders containing 1 small item, able to be posted in a regular Envelope.
    Contact Us prior to checkout for instructions.


    Note - Extreme care is taken when packaging your order. We cannot be held responsible for orders once they are with the shipping company.  You are able to track your parcel at the shipping company's website. Please direct any delivery enquiries to the Shipping company first. If unsuccessful, then you are welcome to Contact Us
     

    Refunds and Returns

    If you are not happy with your order notify me within 48 hours of receiving your order and we will do our best to correct the situation. I am happy to issue a refund or exchange any product that is faulty.
    Faulty Items can only be accepted within 30 days of receiving your order. Customers who wait more than 30 days to notify us of faulty items, should contact the manufacturer directly. Where possible, please keep product in original packaging.
    You are responsible for shipping costs of all returns and replacements. 
    Damaged parcels should be reported to shipping provider who will provide a claim form upon request. Refunds will NOT be given for a 'Change of Mind'.


    Returns Address
    ScrapBoutique
    2 Ludwig Ct.
    Valentine.  NSW  2280